🎙️ Episode 34: How to Keep Your Tenants – The Key to Long-Term Commercial Success Host: Suzi Carter

In this episode, Suzi Carter unpacks a vital (yet often underestimated) aspect of successful commercial property investing: tenant retention.

It’s not just about bricks and mortar—it's about people. Suzi shares how building strong tenant relationships and delivering consistent value can secure long-term income, protect your capital value, and reduce voids.

From selecting the right tenant to negotiating lease terms that work for everyone, Suzi gives you the practical strategies and mindset shifts needed to keep great tenants for the long haul.

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🔑 What You’ll Learn:

1. Why Tenant Retention Matters • How tenant stability supports cash flow and asset value • The real cost of losing a tenant—and how to avoid it

2. Matching the Right Tenant to the Right Property • How to think strategically about tenant fit • Common pitfalls in tenant selection and how to avoid them

3. How to Add Value That Keeps Tenants Loyal • Simple upgrades and service tweaks that make a big difference • Why communication is the glue that holds the relationship together

4. Lease Negotiation Tips That Benefit Everyone • What to focus on in your lease terms to protect both sides • How to set the tone for a long-term, cooperative relationship

5. Building a System for Tenant Success • Recap of relationship-building habits that drive retention • How to create a management system that scales with your portfolio

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💥 Key Takeaways:

✅ Tenant retention protects income and adds capital value ✅ Great relationships = fewer voids, smoother operations ✅ Careful tenant selection starts with smart stock selection ✅ Regular communication prevents small issues from escalating ✅ Transparent, fair service charges build long-term trust ✅ Lease terms should reflect a collaborative mindset

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📅 Want to Join the Next Board Starting September 2025? If you’re ready to build a sustainable, income-generating commercial property portfolio, The Board is for you. 👉 Click here to learn more and book a call with Suzi