Leadership and teamwork are the two things that will determine if your company is ready for an expansion. Bedros Keuilian believes that having a vision plays a big part in this growth. This vision stems from a leader’s self-esteem when they seek no approval of their decisions because they have already seen the company’s success. Recognized as the world’s thought leader in customer experience, Colin Shaw teaches organizations that a customer is a human being and not an automaton. This doesn’t mean that the customer gets whatever ever they want, but that businesses should simply think of the customer and how they can make an impact in their lives with their product or service.