In this episode of Demystifying IT, Saurajit welcomes Kim Hales, a visionary IT leader who is driving NRG Energy’s digital transformation. NRG Energy is one of the largest and most innovative energy companies in the US, with a diverse portfolio of power generation, retail electricity, and renewable energy solutions. Kim oversees all aspects of information technology, cyber security, and digital development for the company, ensuring that IT is aligned with NRG’s business strategy and customer needs. Saurajit and Kim dive deep into how IT can enable innovation, efficiency, security, and growth in the energy sector, which is undergoing rapid changes and disruptions. Kim shares how he has leveraged data analytics, robotic process automation, and customer experience to create value and differentiation for NRG. He also talks about the challenges and opportunities he faces as an IT leader in a complex and dynamic industry. If you want to learn how to lead a digital transformation in your own industry and organization, you won’t want to miss this episode of Demystifying IT.