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How to leverage the power of support tickets for customer education with Monica Sindwani- Ep 1 (P1)
Customer Educated is a Trainn original podcast
This podcast is dedicated to those starting or building customer education programs from scratch.
Monica Sindwani discusses her journey of starting the customer education program and successfully growing it from seed to unicorn stage at Agentsync.
In Part 1, she talks about the power of building a support ticketing culture and how to leverage support tickets to build a successful customer education program.
1. Essential questions to ask customer-facing teams before starting a program.
2. Phases of building a customer education program.
3. Importance of support tickets and her strategy to battling them.
Follow us on LinkedIn to watch high-impact reels from Raman's episode
View all episodes
By TrainnCustomer Educated is a Trainn original podcast
This podcast is dedicated to those starting or building customer education programs from scratch.
Monica Sindwani discusses her journey of starting the customer education program and successfully growing it from seed to unicorn stage at Agentsync.
In Part 1, she talks about the power of building a support ticketing culture and how to leverage support tickets to build a successful customer education program.
1. Essential questions to ask customer-facing teams before starting a program.
2. Phases of building a customer education program.
3. Importance of support tickets and her strategy to battling them.
Follow us on LinkedIn to watch high-impact reels from Raman's episode
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