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How to maintain and grow relationships with your clients.
This week we discuss relationships with clients and how to grow these.
Clients are arguably one of the most important factors of starting and sustaining a successful business. Without clients you don't have a professional services business.
Even if you think you have a good understanding of your clients you may be surprised at the many ways you can get to know them better...but not too well.
Diane and Kane discuss how they interact with their clients, including:
1. Setting regular check-ins (maybe every few weeks or months)
2. Asking for feedback
3. Setting expectations (and how to do that)
4. Making it relatable to the client.
Good practitioners realise that delivering is about more than just winning a client, it's about maintaining a positive relationship.
That's what grows your business.
Diane (The Bookie aka Bookkeeper) from https://www.directmanagement.com.au and Kane (The Beano aka Accountant) from www.activeoutsourcing.com.au and www.accountancyonline.com.au are professionals practicing who encounter these issues and many more every day.
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By Bookie & BeanoThis week we discuss relationships with clients and how to grow these.
Clients are arguably one of the most important factors of starting and sustaining a successful business. Without clients you don't have a professional services business.
Even if you think you have a good understanding of your clients you may be surprised at the many ways you can get to know them better...but not too well.
Diane and Kane discuss how they interact with their clients, including:
1. Setting regular check-ins (maybe every few weeks or months)
2. Asking for feedback
3. Setting expectations (and how to do that)
4. Making it relatable to the client.
Good practitioners realise that delivering is about more than just winning a client, it's about maintaining a positive relationship.
That's what grows your business.
Diane (The Bookie aka Bookkeeper) from https://www.directmanagement.com.au and Kane (The Beano aka Accountant) from www.activeoutsourcing.com.au and www.accountancyonline.com.au are professionals practicing who encounter these issues and many more every day.