A Gemba Walk is a stylized interaction used by leaders who want to reduce their Gap of Knowledge (GoK) about what is going on at the Gemba, the place where value is added for the customer.

• The Gemba Walk, also known as Genchi Genbutsu, is a hugely effective approach for inspiring the people you lead, increasing alignment, reducing waste, and making things better for customers and employees.

In this episode we will cover how to make a Gemba Walk, and we will discuss the value of Gemba Walks with Tim Burgess, a successful, global executive in the food processing industry.

A written outline of the What-Why-How for Gemba Walks can be found at the beginning of this show’s transcript.