How can customer experience (CX) teams turn crises into opportunities for growth and action?

In this episode, Shilpa is joined by Mary Catherine, a seasoned customer experience leader at Autodesk. Known for her expertise in creating actionable insights from customer feedback, Mary shares valuable lessons on CX strategies, handling crises, and the power of listening to both internal and external customers.

Through Mary’s journey at Autodesk, she reveals how the team transformed negative feedback into a powerful driver of change, earning customer trust and executive buy-in along the way.

Shilpa and Mary discussed: