COO Melanie Gersper shares Asia Capital Real Estate’s strategy to remain fair, firm and consistent in difficult circumstances. In the second episode of our "Mission Success: Women in Multifamily" podcast series, she talks about how to work with residents and not against them as a property manager. Toward the end of the conversation with Senior Associate Editor Laura Calugar, she also reveals the best ways to stay ahead of the management game in 2021.