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Marc Bernstein and Roy Atkinson discuss how people respond the way you treat them in customer experience, using your dark data, maximizing the experience, and treating people like adults.
Roy Atkinson is the CEO of Clifton Butterfield LLC.
5
2727 ratings
Marc Bernstein and Roy Atkinson discuss how people respond the way you treat them in customer experience, using your dark data, maximizing the experience, and treating people like adults.
Roy Atkinson is the CEO of Clifton Butterfield LLC.
2,620 Listeners