Ignoring something rarely makes it go away. The sooner we begin to see online reviews as an opportunity rather than a burden, the busier we’ll become. In this episode, Josh Kopel and Jamie Oikle run through proven strategies to field positive reviews, negative reviews, and everything in between.

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Restaurant Marketing School is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

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