Checkin to Checkout

How to Merge the Brand Experience with Trust - Girish Joshi


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What do you do when your therapist can’t handle your conversion rate anxiety?

You cancel therapy.

At least that’s what Girish Joshi did.

In this episode, Girish (Director of E-Commerce at LG) unloads the real emotional cost of running a P&L, why he checks revenue dashboards the way some people check horoscopes, and how irritation might be his secret superpower.

We get into:

  • Why most frameworks kill creativity

  • How to chase ideas that feel like “oh f***”

  • The surprisingly emotional side of attach rates and checkbox services

  • When your team doesn’t need consensus—they need your conviction

  • Why every E-Commerce director needs at least one diplomat on speed dial

  • And how he’s trying to turn LG into the Apple of appliances, one trusted fridge at a time

    This episode is part group therapy, part MBA, and part stand-up set for over-caffeinated Directors of E-Com who are wondering if anyone else thinks like them.

    (They do. And he’s on this episode.)

    If you’ve ever canceled a vacation appetizer because your AOV dipped, this one’s for you.

    ...more
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    Checkin to CheckoutBy Justin Aronstein