Chris Duddridge is Area VP and MD for #UiPath UK & Ireland. UiPath grew revenue by 37,463% from 2015 to 2018. Read that again. Thirty seven thousand, four hundred and sixty three percent. They've grown considerably since then! Today they are the fastest growing company in North America. 6000 customers, 50% of the Fortune 500. Here is the inside story of what it is like to lead and work a a tech scale up that is doing so much right, acting a a beacon for founders, CEOs and CROs who aspire to emulate their successConsider the multiple challenges of training 200,000 users in 3 years, supporting 300,000 developers, nearly 3000 enterprise clients whilst building a partner-centric channel operation.

Chris shares his critical tips to go from a low start to hypergrowth:

Onboarding at an industrialised scale, delivering consistency

Customer obsession

Partner centricity

Consistent education

 Chris and UiPath's senior leadership team are constantly killing their babies. Adjusting how they engage, bring the right assets to bear, co-develop a really tight engagement plan to guarantee customers realise the benefits they intended to the customer's deadline. With a growing, widely diverse partner channel, UiPath focuses on partner enablement and partner showcasing because they understand and are obsessed with their customers' agenda and intended outcome, in Chris's words they are stupidly curious

Attract the best, diverse talent 

Onboard continuously

Delivering sustainable growth

Focus on the key leading indicators

Develop a customer roadmap based on the customers' strategy

Obsess about customer success, which is a non-sales resource to deliver maximum value

Measure success on utilisation of UiPath's technology and NPS

Partner with clients and become C-suite advisors

Partner-centric obsession with everyone supporting the channel globally 

Are you clear about what you care about?

How does your culture matter? 

Do you understand where your customer want to start?

Do you recruit for curiosity, coachability and humility?

Are you recruiting disruptors, who do intelligent discovery?

 

This conversation with Chris is a breath of fresh air. Listen in awe to how he is leading through serving.

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