In this episode, Miriam explores the pressing issue of call center burnout and its significant impact on the BPO industry. She delves into the causes, symptoms, and current industry trends related to burnout, providing listeners with a comprehensive understanding of this challenge. Miriam offers actionable steps to prevent and manage burnout, equipping BPO professionals with practical strategies to enhance workplace well-being. The episode concludes with closing remarks and a reminder for listeners to subscribe for continued insights into optimizing their BPO centers and staying informed about industry developments.

(0:00) Introduction to call center burnout and its impact on BPO

(1:00) Causes, symptoms, and industry trends of burnout

(1:54) Actionable steps to prevent and manage burnout

(2:31) Closing remarks and subscription reminder