It is team work that makes the dream work – the inability of organisations to be cohesive is antithetical to the purpose of their very existence. Organizations are so named because they aggregate human and material resources to meet the needs of a market in a profitable manner. It is expected and almost inevitable that in every sphere of human interaction, friction and conflict will be present. The different attitudes, worldviews and proclivities come to bear whenever people converge to achieve a result.

Andrew Chignell posits thus: “Emotional Intelligence refers to someone’s ability to perceive, understand and manage their own feelings and emotions.” This simple yet powerful perspective captures the core of emotional intelligence which is critical to any team’s success; when people know better they generally do better – when team members know themselves and others better, their output is generally better.

In this episode, we explored some strategies leaders can adopt to promote emotional intelligence on their team.