In this episode we talk to Rich Rose, Head of Client and People Experience at LegalVision.

He shares how to address 4 key challenges most businesses face in improving customer experience for business growth:

• How to change mindsets within the company.
• Why people are at the core of customer experiences and how to really understand the customer experience.
• How to improve the employee experience within the business so it positively improves customer experience.
• What metrics a business should focus on to radically improve customer experience.