Rachna Singh is a Managing Consultant at Madison Recruitment. She manages the team who recruits CSRs for Auckland contact centres.

Today, she shares what to look for when recruiting high potential CSRs, who have the talent to step up to a Team Leader role.

The 7 attributes Rachna looks for in high potential CSR candidates (02:21)

1. Willingness to learn.

2. Clear and effective communication.

3. Sees the bigger picture, of how their work relates to the vision and goals of the organisation.

4. The ability to positively influence others.

5. Firm and confident.

6. Open to feedback and new ideas.

You'll Learn:

• The vital characteristic which leaders need, but is often forgotten (03:25).

• The 3 attributes which are critical for Team Leaders (04:11).

• The 3 steps CSRs can take to step up to a Team Leader role (05:53).

• The 2 top areas of development which most people need to excel as a Team Leader (08:54).

• The key actions people can take to progress towards their first leadership role (12:12).

   

Full show notes: https://bravatrak.com/rachna-singh-podcast 

Connect with Rachna on LinkedIn: https://www.linkedin.com/in/rachna-singh-a7b97a127/

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