Topics in this conversation include: 

• While burnout is a common phrase even among healthcare students, organizations can design their culture for joy, healing, and passion in caring for others. 8:57
• Sonia shares about the "Big E Experience" which involves designing experiences for everyone within an organization, starting with those who work for the organization as that is where true change and transformation begin. 11:19
• Leading, looking, living, and loving are four guiding themes that guide Sonia and The Experience Lab in casting a vision and designing experiences for organizations. 16:28
• Sonia discusses looking outside of the industry for inspiration, taking principles from many places and incorporating the feeling of personalization into many aspects of care within healthcare. 22:24
• Diversity, equity, and inclusion has been a key area of focus for The Experience Lab over the past 18 months and Sonia shares how they are incorporating this into every aspect of their culture. 28:47

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

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Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...