In today's VETgirl online veterinary CE podcast, we talk to Dr. Sally Ryan, Founder of Veterinary Leadership Services on how to respond to abusive client behavior in the veterinary clinic. Veterinary teams deal with a lot of stress and demanding clients on a regular basis. Tune in as we define what constitutes abusive behavior, if we've seen an increase in disruptive or abusive client behavior over the years, what the signs are of escalating behavior, and most importantly, how to deal with it!