When an employee refuses to help a coworker and says, “That’s not my job,” it can trigger frustration, self-doubt, or even anger. In this episode, I’ll show you how to respond—not with ego or avoidance, but with confident, clear leadership. You’ll learn the exact words to say and how to shift the conversation from pushback to partnership.

Whether you’re dealing with resistance, non-compliance, or just navigating another tough team moment, this episode will equip you with practical tools, mindset shifts, and phrases that foster connection, not control.

10 go-to phrases for hard or uncomfortable conversations: https://www.heykaralist.com/cheatsheat
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