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How To Run A Cocktail Bar? A Conversation with Ee Chien, Owner, Jekyll & Hyde
In this week's episode of Startup Climb, we talk to Ee Chien, owner of Jekyll & Hyde cocktail bar. Jekyll & Hyde is one of Singapore's iconic cocktail bars. Located in the heart of the CBD at 74 Neil Road in Tanjong Pagar, you can find signature cocktails and a curated selection of whiskeys and gins. This week, we speak about COVID's impact on the FnB industry, customer loyalty, and more.
You can find out more about Jekyll & Hyde here:
https://www.facebook.com/JekyllAndHyde.SG/
Disclaimer:
This episode was recorded on 10 June 2020
Any views/opinions made by the guest is the guest's opinion. It does not represent the views/opinions of the host or the podcast. The podcast is not intended to constitute or be relied upon as professional advice. You should consult a qualified professional for any professional advice.
Timestamps:
0:42 What is Jekyll and Hyde?
1:21 Why take over a cocktail bar?
2:20 How do you choose the new location of the bar?
4:28 How do you grow a brand with a limited budget?
6:17 How do you product validate in the FnB industry?
7:03 How do you juggle between a day job and running the bar?
7:55 Why do it part-time?
8:29 How do you hire and what are the qualities that you look for?
10:07 Customer reviews and how do you handle them?
11:15 Impact of COVID on Jekyll and Hyde?
12:55 How do you ensure the quality of the cocktail through delivery?
14:05 Biggest learning point from doing delivery?
15:22 How do you manage the additional cost from delivery?
15:52 How do you see the FnB industry changing due to COVID?
17:24 What was your greatest struggle thus far?
18:35 If you could change something, what will you change?
19:54 Do you believe resilience can be learned?
21:38 How do you promote customer loyalty
22:26 Have you ever thought about expanding the bar?
23:25 Will you recommend someone to go into the FnB industry part-time?
24:19 If you could give one advice to an aspiring entrepreneur what will it be and why?
25:42 How do you do market research with limited resources?
Connect with us:
Facebook: https://www.facebook.com/startupclimb/
Instagram: https://www.instagram.com/startupclimbpodcast/
Youtube: https://www.youtube.com/channel/UCZhb7TW07ORyW3wLROEvo0A
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By E Hueen
4.8
66 ratings
In this week's episode of Startup Climb, we talk to Ee Chien, owner of Jekyll & Hyde cocktail bar. Jekyll & Hyde is one of Singapore's iconic cocktail bars. Located in the heart of the CBD at 74 Neil Road in Tanjong Pagar, you can find signature cocktails and a curated selection of whiskeys and gins. This week, we speak about COVID's impact on the FnB industry, customer loyalty, and more.
You can find out more about Jekyll & Hyde here:
https://www.facebook.com/JekyllAndHyde.SG/
Disclaimer:
This episode was recorded on 10 June 2020
Any views/opinions made by the guest is the guest's opinion. It does not represent the views/opinions of the host or the podcast. The podcast is not intended to constitute or be relied upon as professional advice. You should consult a qualified professional for any professional advice.
Timestamps:
0:42 What is Jekyll and Hyde?
1:21 Why take over a cocktail bar?
2:20 How do you choose the new location of the bar?
4:28 How do you grow a brand with a limited budget?
6:17 How do you product validate in the FnB industry?
7:03 How do you juggle between a day job and running the bar?
7:55 Why do it part-time?
8:29 How do you hire and what are the qualities that you look for?
10:07 Customer reviews and how do you handle them?
11:15 Impact of COVID on Jekyll and Hyde?
12:55 How do you ensure the quality of the cocktail through delivery?
14:05 Biggest learning point from doing delivery?
15:22 How do you manage the additional cost from delivery?
15:52 How do you see the FnB industry changing due to COVID?
17:24 What was your greatest struggle thus far?
18:35 If you could change something, what will you change?
19:54 Do you believe resilience can be learned?
21:38 How do you promote customer loyalty
22:26 Have you ever thought about expanding the bar?
23:25 Will you recommend someone to go into the FnB industry part-time?
24:19 If you could give one advice to an aspiring entrepreneur what will it be and why?
25:42 How do you do market research with limited resources?
Connect with us:
Facebook: https://www.facebook.com/startupclimb/
Instagram: https://www.instagram.com/startupclimbpodcast/
Youtube: https://www.youtube.com/channel/UCZhb7TW07ORyW3wLROEvo0A