What if half of advertising’s problems come down to this: we keep asking people why they do things… and they genuinely don’t know?In this episode of Your CMO Mentor, we’re joined by Richard Shotton (behavioural science author of The Choice Factory and The Illusion of Choice) to unpack what actually changes behaviour and why small experiments often beat confident opinions, focus groups, and “what customers say they want.”We cover:- Why customer explanations can be misleading (even when they’re trying to be helpful)- The most underrated skill for marketers right now: behavioural science (and why it’s pretty AI-proof)- “Make it easy”: the simple lever most brands underuse- Choice paralysis, and why “too much choice” depends on the person- How to run smarter research with message testing (tiny tweaks, cleaner insight)- Why social proof works in B2B too (yes, even with doctors)- The internal comms mistake that accidentally encourages bad behaviour- How to use behavioural nudges without trashing long-term trust (hint: measure both)If you’re trying to get better at influencing behaviour - without becoming a weird persuasion goblin - this one’s for you :)⸻Huge thanks to our sponsor, Weglot! Weglot makes website translation feel human, helping brands grow into new markets without losing their tone of voice.This week we're excited to share access to ⁠Weglot’s Next Market Live replay⁠, packed with real stories and practical insights on expanding into Spain.⸻CHAPTERS00:00 Why customers don’t know why they buy05:00 What skill marketers should learn first07:35 The trait great marketers share09:10 Dream mentors (and why)10:20 The best lesson a mentor taught him18:15 Stop trusting surveys so much20:20 Make behaviour easy27:20 How to run better experiments31:30 Does behavioural science work in B2B?46:45 Nudges vs long-term trust⸻GUESTRichard Shotton. Author of The Choice Factory and founder of Astroten, a consultancy that applies findings from behavioural science to improve marketing.https://www.linkedin.com/in/richard-shotton/https://www.astroten.co.uk/⸻STAY IN THE LOOPThis podcast is brought to you by The Marketing Meetup.Get thoughtful marketing ideas, upcoming episodes, and community conversations in your inbox:https://themarketingmeetup.com/newsletter⸻WHAT SHOULD WE COVER NEXT?We shape Your CMO Mentor around the questions marketers are actually asking.If there’s a challenge you’d love us to tackle, let us know. We’re listening.