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How to Save the SaaS Model – You Mon Tsang
Subscription-based business models in B2B settings have upended tech over the past decade. In order for these businesses to thrive and drive revenue, Customer Success as a business function plays a critical role. In this week’s episode, Paul and You Mon Tsang discuss the critical metrics for Customer Success teams to be aware of in order to properly measure customer health. You Mon Tsang is the founder and CEO of ChurnZero. Before ChurnZero, he was the CMO of Vocus (now Cision) and CEO of its marketing automation business unit, OutMarket. He is a serial entrepreneur, having founded four software companies, including ChurnZero, Biz360, Engine140 and Milktruck. All of his previous companies have had successful exits. Follow him on Twitter and be sure to follow Paul and Rocket Software.
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Subscription-based business models in B2B settings have upended tech over the past decade. In order for these businesses to thrive and drive revenue, Customer Success as a business function plays a critical role. In this week’s episode, Paul and You Mon Tsang discuss the critical metrics for Customer Success teams to be aware of in order to properly measure customer health. You Mon Tsang is the founder and CEO of ChurnZero. Before ChurnZero, he was the CMO of Vocus (now Cision) and CEO of its marketing automation business unit, OutMarket. He is a serial entrepreneur, having founded four software companies, including ChurnZero, Biz360, Engine140 and Milktruck. All of his previous companies have had successful exits. Follow him on Twitter and be sure to follow Paul and Rocket Software.