Did you know you can save time and money for your online business by using a support desk? It’s true… but how do you get started, where can you find some quick wins, and what should you look for in support desk software? 

Welcome to the 27th episode of The Growth Booth Podcast, a show focused on supporting budding entrepreneurs and established business owners alike, towards achieving lifestyle freedom through building successful online businesses.

This week Aidan talks with Melissa Contreras, the customer support manager for Blueprint, on all things customer support. Learn insider tips about where to find quick wins with your support processes, discover the surprisingly cheap solution we use across all of our businesses, and why investing in one can be the game-changer your business needs.

Whether you're looking for step-by-step strategies to start building an online business, simple game plans to grow your business, or proven lifestyle freedom frameworks, you’re in the right place.

Stay tuned and be sure to join the thousands of listeners already in growth mode!

Timestamps:

00:00 Intro

02:41 What's A Support Desk?

04:22 Knowledge Bases

08:00 Chat Widgets

10:20 How Much Are Support Desks?

11:52 Staff Management

15:32 Episode Sponsor

16:26 What To Look For When Choosing A Support Desk

21:25 Multi-Brand Support

25:04 Access for Support Staff

27:26 Short Codes and Canned Responses

30:01 Final Tips

32:11 Outro

Links Mentioned:

• Live Agent - https://www.liveagent.com/
• Float Hosting - https://thegrowthbooth.com/float
• Cartzy - https://thegrowthbooth.com/cartzy 

About Our Host:

Aidan Booth is passionate about lifestyle freedom and has focused on building online businesses to achieve this since 2005. From affiliate marketing to eCommerce, small business marketing to SAAS (software as a service), online education to speaking at seminars, the journey has been a rollercoaster ride with plenty of thrills along the way. Aidan is proud to have helped thousands of entrepreneurs earn their first dollar online, and coached many people to build million-dollar businesses. Aidan and his business partner (Steven Clayton) are the #1 ranked vendors on Clickbank.com, and sell their products in over 100 countries globally, as well as in 20,000+ stores across the USA, to generate 8-figures annually.

Away from the online world, Aidan is a proud Dad of two young kids, an avid investor, a swimming enthusiast, and a nomadic traveler.

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