In this episode, Dale Dyck, Vice President of Property Services with FirstService Residential BC discusses the impact a properly functioning services team can have to bridge the gap left behind by a portfolio-based strata management market.

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Over 1.5 million people live in strata housing in the Province of British Columbia. Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another. 🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians. Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it! Listen to our latest episode, subscribe and rate us on iTunes. 👊 _________________________________ 🚨 STRATA TIP: Ask your caretaker/concierge what the emergency protocols are, who to call in event of emergency. If they don't know, they should be able to quickly reference a binder or document that has the relevant information.

MAIN TAKEAWAYS: 🛠 For employees to perform their best, they need support, coaching, resources, supervision a shared set of values, and leadership by example, on top of fair compensation, benefits, and opportunities for growth. Smaller firms might find it challenging to execute consistently on these points and have issues with retention.

🛠 Stratas who maintain their own employees directly require engagement from council members for supervision and support. Its an in-depth commitment.

🛠 Strata managers do not manage strata staff. That is a council responsibility.

🛠 Targeted questions to ask in services buying process…

• What kind of support does team member have?
• What hiring and training practices are?
• Are employees assigned to specific buildings or are they rotating staff?

QUOTES: 💬 "A good service company is focused on team members and has everything they need to be successful."

MYTH VS FACT 🦄 "It's a risk to hire the same company for management and staffing?" (MYTH) In most markets this is precisely what a management company is selected for, to streamline the operation, remove redundancy and improve communication by removing the "silo effect".

_________________________________ Connect with Stratagize: Website Linkedin Connect with Brent Anderson Linkedin Email Connect with James Milne: Linkedin Email _________________________________ RESOURCES

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