The most important thing you can do is to give people a chance.

Because old habits die hard and changing the direction of your agency doesn't happen overnight.

However, there will come a time when tough decisions have to be made.

The truth is, some of your longest-tenured employees might not buy into where you want to go.

Bogus Handzel, Chief Operating Officer at Handzel & Associates, talks about the journey his agency has been on for this new generation of ownership.