Commercial insurance isn’t just a bigger version of personal lines—it’s an entirely different process.

In this episode, Amanda Hightower of Hightower Insurance Group joins Agency Ascend to discuss the operational changes required to grow a successful agency. From navigating a difficult market to implementing procedures, managing remote teams, and building better broker relationships, Amanda shares the lessons she learned scaling her agency.

She also shares why complete submissions, clear expectations, and protecting your team’s time can make the difference between growth and burnout.

What systems have you implemented that changed the way your agency operates?

About the Show

Agency Ascend is a podcast for insurance agents and agency owners who are looking for resources to scale their business. The show is hosted by Managing Partner, Chris Sterlacci, and other staff members of CAA to bring you tools and guidance on how they help Agency owners turn their business into a major asset.

CoVerica Agency Alliance is a strategic master agency of SIAA, the fastest growing agency partnership in the country. Our “integrator” model combines the best aspects of each partnership model — clusters, aggregators, franchises — to create a one-of-a-kind partnership that enhances distribution and drives organic growth. As a top insurance agency strategic partner in Texas, we offer solutions to greatly strengthen your agency’s position in the market.

New episodes drop triweekly on Wednesdays. Please drop us a line if you have a question or suggestion; you can reach us at [email protected]. Finally, if you like the podcast, we encourage you to subscribe and leave us a review.

Visit us at www.covericaaa.com