Website 101 Podcast

How to submit a support request with Ben Croker

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In this episode we talk to returning guest Ben Croker about how to write a good support request.
  • Turn it off and on
  • Our experiences providing technical support
  • How to troubleshoot before submitting a support request
  • Rubber ducking
  • Use the correct support channel: not DMs on social media
  • When providing support a public, discoverable approach, such as github issues, is recommended
  • RTFM - read the docs
  • What to include in a support request
  • What to exclude in a support request
  • Sean's mistake asking Ben for support a few months ago
  • Security issues
  • Closing the issue
Show Links
  • The Dangers of Over Reliance on Plugins in Website Builds
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      Website 101 PodcastBy Sean Smith, Mike Mella, & Amanda Lutz
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