What does it take to thrive in the world of ServiceNow and enterprise service management? In this episode, Farrah sits down with Andrea Kis, a seasoned expert with over 75 conference presentations and an impressive career in global consulting. As the ServiceNow Alliances Director at Capgemini UK, Andrea shares her journey from an unexpected start in IT to becoming a leader in the field. She reflects on the power of relationships, the importance of curiosity, and the mindset needed to succeed in a people-centric role. With candid stories and hard-earned lessons, Andrea offers valuable takeaways for anyone looking to carve out a successful career in technology and consulting.

“My job does not entail saving people's lives. Therefore, nothing is as urgent as to put myself to the brink of burnout.” – Andrea Kis

In this episode, you will:

• Learn how Andrea transitioned from journalism to a thriving career in enterprise service management.
• Discover why strong relationships and strategic thinking are crucial for success in the ServiceNow ecosystem.
• Understand the role of curiosity and open-mindedness in solving client challenges.
• Hear Andrea’s advice on navigating workplace challenges, from gender biases to leadership growth.
• Find out the key strategies she uses to maintain work-life balance and avoid burnout.

Tune in for an engaging conversation packed with career wisdom, leadership lessons, and practical strategies for excelling in the ServiceNow space. Don’t miss this episode!

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