Robin Lindberg has been in 9-1-1 for eighteen years and has worked for three separate agencies as a dispatcher and trainer.  At one point she worked at Woodland Park Police Department, Teller County Sheriff’s Office, and Cripple Creek Police Department at one time!  She’s taken APCO’s Certified Training Officer and NENA’s Supervisor classes.  Prior to 9-1-1 Robin worked as a lead at Sea World San Diego and has been the star in several theatrical performances to include playing a deceased male.  This former theatre buff shares her experiences and gives tips on transitioning between agencies. Robin discusses how she:

• Leverages technology to her advantage and improve efficiency
• Ways she practices patience and understanding
• Finds similarities in processes and protocols between agencies
• Has handled challenging calls and incidents as a dispatcher
• Had an ambulance crew taken into law enforcement custody
• Processes difficult calls

Robin recommends and references

• The benefits of debriefing
• Tips for being a good caller and witness 
• Cross stitching for stress reduction
• The Outlander Series
• The play, Arsenic and Old Lace which was also made into a movie