Data is power. If you can’t tie learning to revenue, you’re guessing.

Customer education has moved from a support function to a growth strategy. In this episode, I sit down with John Leh, CEO and Lead Analyst at Talented Learning, to explore how external learning is evolving into a true revenue driver.

We unpack what maturity really looks like in customer education, why integration is the only way to prove impact, and how AI and in-the-flow learning are reshaping the ecosystem. If you are responsible for training customers, partners, or sales teams, this conversation challenges you to think beyond completions and towards commercial outcomes.

Some curious takeaways:

• Tie learning data to business data or risk becoming invisible
• Move from tracking engagement metrics to measuring revenue impact
• Use AI intentionally to reduce admin and elevate strategic work

Episode highlights:

(00:00) Welcome to Harald’s Curious Corner

(02:06) When customer education starts driving revenue

(03:54) What real maturity in customer education looks like

(05:42) Why cost savings are not enough

(13:29) How to choose the right LMS for your context

(17:40) From 16 vendors to over 1000

(21:52) Why disciplined buying prevents regret

(22:52) AI hype versus measurable value

(25:39) What headless learning actually means

(30:07) Learning in the flow of work in practice

(34:08) AI inside sales and customer support

(36:39) Why specialists innovate first

(38:09) Mapping the customer education ecosystem

(40:13) Integration as the proof of business impact

(45:25) Three changes learning technology needs

Connect with the guest:

John Leh on LinkedIn: https://www.linkedin.com/in/johnleh/ 

Explore Talented Learning: https://talentedlearning.com/ 

Follow me on the following sites:

Harald Overaa on LinkedIn: https://www.linkedin.com/in/haraldovera/ 

Subscribe to Harald’s Newsletter: https://www.linkedin.com/newsletters/6901795950403186688/