<p>In this episode, Trey explores the different types of agent personalities and how to approach each regarding training.</p>

In this episode, Trey explores the different types of agent personalities and how to approach each regarding training.

How to Train Different Types of Agents

<p>Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!</p>

Business

Management

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

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How to Train Different Types of Agents

How to Train Different Types of Agents