Welcome to Leaders in TEQ, a podcast that aims to uncover how the most influential businesses in retail, healthcare, and logistics solve their real-world operational problems to become more streamlined and profitable.

We go beyond the fluff to provide practical, actionable advice for operational leaders on how to solve process challenges successfully.

This week, we are joined by Mike Dotson, Managing Director at TrustRetail, which combines payment and in store operations solutions to enable omnichannel and unified commerce. 

Mike and host Alex Whiting sit down to discuss the need for a seamless customer experience across all channels and the modern tech stack needed to support it, focusing on which investments will have the greatest impact for retail organisations and their customers.  

They also discuss:

• TrustRetail’s Converged Commerce vision 
• Allowing retailers to solve challenges modularly through a unified platform 
• Bridging the gap between retailers’ old tech stack and modern customer expectations
• Inventory management to support stock management and sustainability 
• How AI will transform in-store operations 

To learn more about MiTEQ, visit https://www.miteq.co.uk