"Dear Dr. Sala," writes a listener.  "First and foremost, I'm mad.  Really mad at my life.  It's the pits.  All of my life, God has been unfair to me.  He put me in a dysfunctional family, made me endure things you wouldn't imagine possible and made me ugly.  I feel so ugly because people respond to me in a way that I don't like."  The last sentence reads, "I wrote this as a last resort."  And it is signed, "Whipsawed by Confusion."