Satyam Kantamneni is Managing Partner and Chief Experience Officer of UXReactor, former  Managing Director of Product Design at Citrix and PayPal. He is the author of “User Experience Design: A Practical Playbook to Fuel Business Growth.” In this conversation, we talk to Satyam about AI as a force multiplier for companies who understand their customers’ needs.

Key Takeaways:

• Just because you can use technology to solve a problem, doesn’t mean you should. Instead use the technology or process that best addresses the problem.

• There are two types of companies: the ones that know their customer’s needs and the ones who are adopting technology.

• The valuable AI tools will give people superpowers, not replace them

• Yesterday’s delight is today’s expectation.