What does 'customer love' mean in 2024?

For the first time since 2019, travel companies are unanchoring themselves to the events of the last 3 years and embracing the freedom, opportunities, and challenges that come with this new travel landscape.

In the pilot episode of our new series, Customer Love, Yeoh Siew Hoon (Founder, WiT) speaks to her co-host for all upcoming episodes, Laura Houldsworth (Managing Director, Asia Pacific, Booking.com), about travel trends to look forward to this year. With a background in financial services, writing, communications and marketing, Laura gets candid about seeking Booking.com thanks to her passion for travel. She also talks about what kind of traveller she is based on Booking.com's research data. 

The duo then talk about rising trends in Asia Pacific, and what mega-platforms like Booking.com are doing to not only retain customer loyalty in a crowded marketplace, but attract new travellers with exciting new demands. 

Stay tuned for future episodes, in which Siew Hoon and Laura interview a host of voices from Booking.com, as well as a few surprises from industry friends. Subscribe wherever you get your podcasts.