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How to Wow Your Guests and Drive Bookings with Daniela
Alex welcomes hospitality expert Daniela Iannelli to discuss how to excel in the service accommodation business. They dive into Daniela's background working her way up in the hotel industry and eventually starting her own service accommodation company with her dad during COVID. Daniela explains how they grew the business to 20 units before selling it to start her own hospitality consultancy. She shares invaluable tips on providing exceptional customer service, driving bookings through strategic relationships, and the importance of mental health as an entrepreneur.
https://airbnbconsultant.co/
KEY TAKEAWAYS
- Start from the bottom to gain respect for all roles and understand hotel operations.
- Getting rejections brings you closer to a "yes" - persisting through no’s is a numbers game.
- Build strategic relationships with long-stay guests to drive direct bookings.
- Meeting guests in person and resolving issues well saves bad reviews.
- Stop caring what people think, get imperfect, and remove toxic people to find confidence and happiness.
- Invest in mental health as running a business can trigger anxiety.
- Specialise in an area you're passionate about to provide unique value.
- Secret shopper feedback identifies hospitality issues to fix.
BEST MOMENTS
"I used to sell my sandwiches at school. I used to do a lot of competitions at school."
"The main two roles are housekeeping and pot washing because you can survive without a general manager but you can’t operate without housekeepers or people washing the dishes."
"I worked my way up, I worked in pretty much every area of the hotel. If not, if I didn’t work in it, I made sure I did cross experience in it."
"Just stop caring. Just, honestly, who cares about anyone, anything?"
GUEST LINKS
Instagram - the_hospitality_CEO
Linked in - Daniela iannelli
Contact - [email protected]
HOST BIO
Alex & Pooh have built a portfolio of over 16 Serviced Accommodation Units and 10 Buy-To-Lets collectively over the last 5 years.
This AirBnB Business has allowed each of them to create their own tailor made ‘lifestyle by design’.
Pooh chose to escape the corporate life as an electrical engineer instead to spend his time at home with his young and growing family, and Alex likes to spend most of his time in sunny Spain enjoying his love for road cycling or even hiking in the Tramuntana mountain ranges.
CONTACT US
Facebook - https://www.facebook.com/lifebeyondbroke
Instagram - https://www.instagram.com/lifebeyondbroke
TikTok - https://www.tiktok.com/@lifebeyondbroke
YouTube - https://www.youtube.com/@Lifebeyondbroke/
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By Alex MannockAlex welcomes hospitality expert Daniela Iannelli to discuss how to excel in the service accommodation business. They dive into Daniela's background working her way up in the hotel industry and eventually starting her own service accommodation company with her dad during COVID. Daniela explains how they grew the business to 20 units before selling it to start her own hospitality consultancy. She shares invaluable tips on providing exceptional customer service, driving bookings through strategic relationships, and the importance of mental health as an entrepreneur.
https://airbnbconsultant.co/
KEY TAKEAWAYS
- Start from the bottom to gain respect for all roles and understand hotel operations.
- Getting rejections brings you closer to a "yes" - persisting through no’s is a numbers game.
- Build strategic relationships with long-stay guests to drive direct bookings.
- Meeting guests in person and resolving issues well saves bad reviews.
- Stop caring what people think, get imperfect, and remove toxic people to find confidence and happiness.
- Invest in mental health as running a business can trigger anxiety.
- Specialise in an area you're passionate about to provide unique value.
- Secret shopper feedback identifies hospitality issues to fix.
BEST MOMENTS
"I used to sell my sandwiches at school. I used to do a lot of competitions at school."
"The main two roles are housekeeping and pot washing because you can survive without a general manager but you can’t operate without housekeepers or people washing the dishes."
"I worked my way up, I worked in pretty much every area of the hotel. If not, if I didn’t work in it, I made sure I did cross experience in it."
"Just stop caring. Just, honestly, who cares about anyone, anything?"
GUEST LINKS
Instagram - the_hospitality_CEO
Linked in - Daniela iannelli
Contact - [email protected]
HOST BIO
Alex & Pooh have built a portfolio of over 16 Serviced Accommodation Units and 10 Buy-To-Lets collectively over the last 5 years.
This AirBnB Business has allowed each of them to create their own tailor made ‘lifestyle by design’.
Pooh chose to escape the corporate life as an electrical engineer instead to spend his time at home with his young and growing family, and Alex likes to spend most of his time in sunny Spain enjoying his love for road cycling or even hiking in the Tramuntana mountain ranges.
CONTACT US
Facebook - https://www.facebook.com/lifebeyondbroke
Instagram - https://www.instagram.com/lifebeyondbroke
TikTok - https://www.tiktok.com/@lifebeyondbroke
YouTube - https://www.youtube.com/@Lifebeyondbroke/