Amanda Lea Kaiser is a hugely respected voice in member engagement and community strategy. Author of Elevating Engagement: Uncommon Strategies for Creating a Thriving Member Community, Amanda brings over a decade of qualitative research with hundreds of in-depth member interviews to help organisations elevate their community.

In our conversation, Amanda explores the shift from transactional engagement to emotional engagement, why onboarding and first impressions matter more than ever, and how member organisations can design experiences that move people from passive observers to active collaborators and leaders. She shares practical frameworks, real-world examples, and actionable insights drawn from her six stages of member engagement, alongside reflections on segmentation, digital community, collaboration and the future of membership.

This podcast is essential listening for leaders and strategists in member-driven, professional and purpose-led organisations who are navigating declining participation, rising expectations and increased competition for attention.