In This Episode:

• Dave talks about the story behind the "United Breaks Guitars" videos from 2009. The three discuss the deeper meanings behind the videos' popularity and how it affected United Airlines as a company.
• He also talks about how he got started on writing his book, "United Breaks Guitars: The Power of One Voice in the Age of Social Media"
• The three talk about the way social media let's people amplify their voices, and how that can be good or bad.

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