In this episode of Drink While You Think, Kenji Kuramoto & Matthew May talk about angry clients – how they approach them, how they talk to team members about them, and what firm owners can do to find resolutions.

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👉 Welcome! (00:00)
👉 This Week's Topics & Beers (00:04)
👉 Matthew's Natural Escalation Process (05:06)
👉 How To Talk To Your Team About Upset Clients (15:08)
👉 3 Things SMB Owners Can Do To Disarm Clients (24:00)
👉 What Can You Do To Be Proactive? (32:16)
👉 Untappd Beer Rankings (43:18)

🍺 WHAT WE'RE DRINKING 🍺
—  KENJI is drinking Gate City Brewing / Citras Maximus.
https://www.gatecitybrewingcompany.com/post/2019/04/19/new-beer-release-citras-maximus
—  MATTHEW is drinking Wrecking Bar Brewpub / Siberius Maximus.
https://untappd.com/b/wrecking-bar-brewing-siberius-maximus-12/3044555

➡️ THIS WEEK'S SPONSOR ⬅️
VERIFYIQ: @VERIFYiQ, https://www.linkedin.com/company/verifyiq/

👥 CONNECT WITH US 👥
Kenji Kuramoto: @kenjikuramoto, https://www.linkedin.com/in/kenjikuramoto/
Matthew May: @TheTechCPA, https://www.linkedin.com/in/thetechcpa/

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LinkedIn: https://www.linkedin.com/company/acuity.co/
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Website: https://acuity.co/

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