In this episode of Hotel Moment, Karen Stephens interviews JC Thompson, the Founder and CEO of Pursuance.
 
Together, they discuss: 

• The importance of personal relationships in the luxury hospitality industry and why AI can’t replace the real human connections that guests are looking for.
• How and why Pursuance focuses on deep-diving with a specific smaller sub-set of customers rather than spreading themselves more widely
• Why sharing personal stories and experiences is a more effective method of coaching than offering advice

JC is an expert in scaling businesses, having led operations strategy for three separate organizations which doubled revenue in a single year. He currently serves as the Founder and CEO of Pursuance, where he and his team uncover the potential of individuals and organizations. They design and implement guest journeys, lead revenue optimization initiatives, and coach leaders of the world’s best operators in the luxury services & goods industries.

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Connect with JC Thompson here:

• LinkedIn
• Pursuance

Connect with Karen here:

• LinkedIn
• Revinate

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Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.

Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

• Innovation in hospitality technology
• Guest experience transformation
• Revenue optimization strategies
• Emerging industry trends

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Check out the three most downloaded episodes:

• Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler 
• Guests define what luxury means today | with Shannon Knapp
• Your commercial strategy as an evolution and not a revolution | with Jennifer Hill