Beyond the Claim

How Well Does Your Organization Respond to Behavioral Health? w/ Terry Smith


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It’s a cliché at this point to note the silver linings of COVID-19…
But if you’re in the claims management space, there is one upside that is hard to deny:
Employers are finally understanding why mental health matters — both for their bottom line and their concern for employee well-being.
Today’s guest, Terry Smith, First Vice President at American Benefits Consulting, is one of the pioneers of the Modified Duty and Return-to-Work movements. He joins the show to discuss the evolution of employer attitudes towards mental health.
In this episode, we discuss:
The history of return-to-work programs
How to approach modified duty with empathy and understanding
The difficulties faced by employees when it comes to behavioral health treatment 


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Beyond the ClaimBy Broadspire

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