CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research.

In this session, we assess the potential strategy of new Avaya CEO Alan Masarek, discussing:

• Zeus's top takeaways follow his conversation with Masarek
• How Masarek's approach may differ to when he took the reigns at Vonage
• What does the future look like at Avaya?

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