<p>The FCA has described their New Consumer Duty as "a paradigm shift in their expectations". They are raising the bar for customer care, meaning that many firms will need to make some significant changes in the coming year. Join us for Part 2 of our conversation with Risk & Compliance Advisor Erik Porter as we chat about the challenges and opportunities of the new regulation.</p>

The FCA has described their New Consumer Duty as "a paradigm shift in their expectations". They are raising the bar for customer care, meaning that many firms will need to make some significant changes in the coming year. Join us for Part 2 of our conversation with Risk & Compliance Advisor Erik Porter as we chat about the challenges and opportunities of the new regulation.

<p>The FCA&nbsp;has described their New Consumer Duty as "a paradigm shift in their expectations". They are raising the bar for customer care, meaning that many firms will need to make some significant changes in the coming year. Join us for Part 2 of our conversation with Risk &amp; Compliance Advisor Erik Porter as we chat about the challenges and opportunities of the new regulation.</p>

How will the New Consumer Duty transform the debt industry?

Debt collection. Not the sexiest industry. But now, as the cost of living crisis takes hold, an unavoidable topic. How should we be treating people in debt? What should businesses be doing to best care for their customers? And how are new technologies revolutionising the archaic space? This mini series by Ophelos aims to start the much-needed conversation.

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How will the New Consumer Duty transform the debt industry?

How will the New Consumer Duty transform the debt industry?