In this CX Today exclusive, Giuseppe Careri, Chief Technology Officer at XCALLY sits down with Deputy Editor Rhys Fisher, to explore the real-world impact of AI in customer service and experience. Careri, shares how the company blends automation with a human touch to maximize the potential of AI in the customer experience sector. 

With 14+ years of hands-on development experience at XCALLY, Giuseppe offers a deep dive into the practical applications of AI – from voice bots and sentiment analysis to agent assist tools. If you’re curious about how AI can streamline CX operations without losing that critical human element, this conversation is a must-watch. 

AI is everywhere in CX – but is it actually making things better? 

In this conversation, Careri shares how his team is striking the balance between smart automation and meaningful human interaction.