Stephen Covey says, "Most people do not listen with the intent to understand; they listen with the intent to reply.”

Can you think of times when you've done that? Even if you can't, you may well do it - 96% of people think they're a good listener, but only 25% actually are.

That's why, in this episode, Adam and James discuss the misconceptions around being a 'good listener', and offer some actionable tips to be better.

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References from the pod

Listening to People (hbr.org), HBR
What Great Listeners Actually Do (hbr.org), HBR
The price of poor listening (management-issues.com)