timestamps: 4:30 - 3 Levels of Listening 4: 35 Listening to Speak 4:52: Listen to Hear 5:18 Listen to Understand/Global Listening 7:11 Have Empathy 7:34 Affective Empathy / Emotional Empathy 7:58 Cognitive Empathy Learned from a leadership academy class. Other terms may be used for the different levels of listening and different types of empathy. Sites:https://www.verywellmind.com/cognitive-and-emotional-empathy-4582389#:~:text=Affective%20empathy%2C%20which%20involves%20the,another%20way%20t...