In this explosive episode of Rolling Stories HR Podcast, host Adrian Tan sits down with Kareena Kaur, Chief Human Resource Officer at AEON Bank Berhad, to uncover the brutal truths behind performance management—one of HR’s most misunderstood and dreaded topics.

With 15+ years of experience in leading financial institutions and spearheading Malaysia’s first Islamic Digital Bank, Kareena shares unfiltered insights into:

✔️The biggest pitfalls of poor performance management

✔️ Why continuous feedback beats annual reviews

✔️ How HR must evolve from being a “postbox” to a true business partner

✔️ Adapting performance systems in startups vs. traditional companies

✔️ Best practices that drive real performance and business success

Whether you’re a CHRO, HR leader, or manager looking to fix performance nightmares, this episode is packed with actionable strategies, raw truths, and inspiring takeaways to transform the way your organization manages people.

Timestamps

01:41 – Diving into Performance Management

02:07 – Challenges in Performance Management

03:31 – The Importance of Continuous Feedback

05:53 – Personal Experiences and Insights

14:38 – Best Practices for Effective Management

20:38 – Balancing Tech and Banking Cultures

22:47 – Challenges in HR Communication

24:23 – Adapting Performance Management in a Startup

25:39 – Team-Based KPIs and Generational Issues

26:28 – Change Management and Feedback

29:50 – Steps for Traditional Companies to Adapt

30:13 – The Importance of Regular Check-Ins

31:43 – Constructive Feedback and Communication

33:24 – The Role of HR in Business Success

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