Dr. Scott Leuchter, Chief People Officer at Empower Pharmacy, explores the science behind HR. He discusses how HR practices support employees and drive business growth, linking employee experience to performance, retention, and productivity. His research highlights 18 core elements that impact employee satisfaction and key business metrics.

“By utilizing scientific methodology and continuously asking questions, I’m able  truly understand my employees' overall experience and identify which elements impact it the most.” - Dr. Scott Leuchter

He emphasizes that prioritizing employees is key to organizational success. By focusing on the employee experience and meeting their needs, HR becomes a strategic tool for growth. This approach helps businesses build a thriving culture, retain talent, and turn employees into brand advocates, ultimately fostering customer satisfaction and long-term success.