In this bonus episode of Problem Solved: The IISE Podcast, we present Dr. Venkatesh Bellamkonda's keynote address from the Healthcare Systems Process Improvement Conference 2025 in Atlanta. As an assistant professor of emergency medicine at the Mayo Clinic College of Medicine and a consultant physician in the Department of Emergency Medicine at Mayo Clinic in Rochester, Minnesota, Dr. Bellamkonda shares his journey into process improvement, inspired by personal experiences and colleagues. He illustrates how quality improvement tools can be applied to everyday challenges, such as organizing a nursery and managing emails.

Dr. Bellamkonda also emphasizes the importance of engaging healthcare professionals at all levels through relatable examples and structured training programs. He advocates for using these skills to address significant issues like workplace violence and second victim syndrome, aligning improvement efforts with the core mission of healthcare institutions and the well-being of their teams.

Learn more about the HSPI conference at: iise.org/HSPI