The transition to IP workflows is allowing public service broadcasters to find efficiencies in delivering better content. In this episode of MediaRoad SkillByes, we meet Hugo Ortiz, who is an IP Broadcast Coach at RTBF in Belgium. Hugo believes that broadcasters need to relinquish their current "crush" on hardware and embrace a future that they can't touch. Software-defined workflows and virtualisation have created new roles for IP and IT specialists, but Hugo insists that there is still an important place for engineers that understand the pressures of a live production environment.